Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last Updated: January 15, 2025
Effective Date: January 15, 2025
Introduction
UXForge Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website uxforge.world and use our services.
We are a UX/UI design and development company based in London, United Kingdom. Our company registration number and registered address are: 124 Kingsway Road, London, WC1B 6AH, United Kingdom.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.
Information We Collect
We collect different types of information to provide and improve our services to you.
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Company information
- • Job title and role
- • Communication preferences
Technical Information
- • IP address and location data
- • Browser type and version
- • Device information
- • Operating system
- • Access times and dates
- • Pages viewed and interactions
Business Information
- • Project requirements
- • Portfolio preferences
- • Service inquiries
- • Contract details
- • Payment information
- • Project communications
Analytics Data
- • Website usage statistics
- • User behavior patterns
- • Conversion tracking
- • A/B testing results
- • Heat mapping data
- • Performance metrics
How We Use Your Information
Service Delivery
We use your personal information to provide, maintain, and improve our UX/UI design services, respond to your inquiries, and process your requests.
Communication
We may use your contact information to send you service-related communications, updates about your projects, newsletters, and promotional materials (with your consent).
Website Improvement
Technical and analytics data helps us understand how visitors use our website, enabling us to optimize performance, enhance user experience, and develop new features.
Legal Compliance
We use information to comply with legal obligations, protect our rights, prevent fraud, and ensure the security of our services and users.
Business Development
We analyze business information to understand market trends, improve our service offerings, and develop new products that meet client needs.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this policy.
1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving clients. These providers have access to personal information needed to perform their functions.
- • Cloud hosting and storage services
- • Email communication platforms
- • Payment processing services
- • Analytics and performance monitoring tools
2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- • Compliance with legal obligations
- • Protection of rights and property
- • Prevention of fraud or illegal activities
- • Safety and security purposes
3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or control of your personal information.
4 With Your Consent
We may share your information with third parties when you give us explicit consent to do so. You have the right to withdraw this consent at any time.
Data Security
Security Measures We Implement
- SSL/TLS encryption for data transmission
- Secure server infrastructure and hosting
- Regular security audits and assessments
- Access controls and authentication systems
- Employee training on data protection
Your Responsibilities
- Keep your account credentials secure
- Use strong passwords and change them regularly
- Log out from shared computers
- Report suspicious activities immediately
Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
Under applicable data protection laws, you have certain rights regarding your personal information. Here's how you can exercise them:
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data and details about how it is processed. To make this request, please contact us using the information provided below.
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. This includes the right to have incomplete data completed, including by means of providing a supplementary statement.
You have the right to request that we delete your personal information in certain circumstances. This includes when the data is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when the data has been unlawfully processed.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller where technically feasible.
You have the right to object to processing of your personal information in certain circumstances, including processing for direct marketing purposes, processing based on legitimate interests, and processing for research or statistical purposes.
You have the right to restrict our processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to our processing activities.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided at the end of this policy. We will respond to your request within one month (or as required by applicable law).
Please note: We may need to verify your identity before processing certain requests. We may also need to retain certain information as required by law or for legitimate business purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. This section explains what cookies are, how we use them, and how you can control them.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, security, and user authentication.
Analytics Cookies
Help us understand how visitors interact with our website by collecting anonymous usage data.
Functional Cookies
Enable enhanced functionality and personalization, such as language preferences.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
Third-Party Cookies
Google Analytics
We use Google Analytics to analyze website usage and improve user experience.
Google Privacy PolicySocial Media Platforms
Social media widgets may set cookies to enable sharing functionality.
Managing Your Cookie Preferences
Browser Settings: You can control cookies through your browser settings. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block all cookies (may affect functionality)
- Delete cookies when you close your browser
Note: Disabling certain cookies may impact website functionality and your user experience.
Data Retention and International Transfers
Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- • Active client data: Retained throughout the business relationship and for 7 years afterward
- • Website analytics data: Retained for 26 months
- • Marketing data: Retained until you unsubscribe or request deletion
- • Technical logs: Retained for 90 days
- • Financial records: Retained for 7 years as required by UK tax law
International Data Transfers
Your personal information may be transferred to, and processed in, countries other than your own. We ensure that such transfers comply with applicable data protection laws.
Adequacy Decisions
We transfer data to countries that have been deemed to provide an adequate level of protection by the European Commission.
Standard Contractual Clauses
For transfers to countries without adequacy decisions, we use Standard Contractual Clauses approved by the European Commission.
Binding Corporate Rules
We may use approved Binding Corporate Rules for intra-group transfers of personal data.
Contact us for more information about the specific safeguards we implement for international transfers.
Children's Privacy
Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us immediately.
Our Commitment to Child Safety
- • We do not knowingly collect or solicit personal information from children
- • If we discover that we have collected information from a child under 16, we will delete it immediately
- • Parents and guardians can request removal of their child's information
- • We comply with the Children's Online Privacy Protection Act (COPPA) and UK data protection laws
If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this policy periodically.
When We Make Changes
- • Updates to our data processing practices
- • Changes in applicable laws or regulations
- • New features or services we introduce
- • Changes in our organizational structure
- • Security or privacy improvements
How We Notify You
- • Email notification to registered users
- • Website banner or notification
- • Updated "Last Modified" date
- • Prominent notice on our homepage
- • Direct communication for significant changes
Your Continued Use: By continuing to access or use our services after any revisions become effective, you agree to be bound by the updated Privacy Policy. If you do not agree to the new Privacy Policy, you are no longer authorized to use our services.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:
Contact Details
Company Name
UXForge Ltd
Address
124 Kingsway Road, London
WC1B 6AH, United Kingdom
Phone
+44 20 7946 0958Business Hours
Monday - Friday: 9:00 AM - 5:30 PM GMT
Data Protection Contacts
General Privacy Inquiries
For questions about this privacy policy, data processing activities, or your rights under data protection laws.
[email protected]Data Subject Requests
To exercise your rights regarding access, rectification, erasure, or portability of your personal data.
[email protected]Security Concerns
To report security vulnerabilities, data breaches, or other privacy-related security issues.
[email protected]Regulatory Information
Data Protection Authority: You also have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).
ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113